Manage your billing info and payments, and make changes to your plan.
If you're a workspace admin, you can manage payment and plan details for your Team-GPT workspace.
Billing basics
Each Team-GPT workspace is billed individually based on the number of seats in that workspace. If you are part of multiple workspaces, the cost of your seat will be calculated and billed separately for each workspace.
Billing intervals can be either monthly or annual and are configured independently for each workspace. Billing occurs at the start of your chosen interval.
Subscribers can view the plan they’re on, how much they’re paying per user, and the next billing date.
Monthly subscribers can upgrade to an annual plan to receive a 10% discount.
Add and remove seats
Your workspace is billed per seat - if you've purchased 10 seats, you can have up to 10 active members (or active invites) in your workspace at once. You can suspend and swap the members that occupy each seat at any time.
To manage member access, click on the number of seats displayed above the seat indicator bar. This will take you to the Members tab, where you can revoke access by removing members from your workspace.
Managing seats
To adjust the number of paid seats in your workspace:
- Click the "Manage Seats" button in the Billing section of your workspace
- Add or remove seats as needed
- Changes will be applied and billing updated immediately
Important: You cannot reduce seats below the current number of users in your workspace. To decrease seats further, first remove users from the workspace, then reduce your seat count.
Updating payment method and billing contact
Workspace admins can update limited billing details and the payment method.
First, click on your workspace name, select Workspace settings from the dropdown, then Billing in the sidebar.
Under Billing Details, you can update:
- Address (including Address Line 1, Address Line 2, City, Postal Code, Region/State, and Country Code)
- Payment Method (you can update the card details).
Changes to these details will apply to future invoices only.
Downloading invoices
Workspace admins can view and download historical invoices as PDFs from Transaction History within Workspace settings at the bottom of the Billing tab.
Canceling your Team-GPT subscription
Note: Only workspace administrators have access to billing settings and can cancel subscriptions.
- Go to Workspace Settings > Billing
- At the bottom of the page, click "Need to cancel your plan? Click here."
- Complete the short feedback survey
- Click "Cancel Plan" in the confirmation popup
Once canceled, you will retain access to Team-GPT until your current billing period expires. A confirmation notification will appear at the top of your billing page.
After the billing period ends, you will lose access to the workspace. However, you can resubscribe at any time to regain access.
Legacy users (Subscribed before Nov, 2023)
Workspace admins can cancel their Team-GPT subscription by submitting an inquiry to our support or sales team. Upon receiving your request, we will cancel your subscription immediately.
Send an email to humans@team-gpt.com to request cancellation.